Questions
Answers to what team managers ask most. Can't find yours? Contact us.
Ordering
Is there a minimum order?
Not on sublimated jerseys: order as many or as few as you need. Embroidered items and team caps have a minimum of 10.
What do cut, set, fight strap, pant shell and rep team mean?
A cut is the jersey's shape and fit: Classic, Pro or Fan. A set is one jersey design for your team, like Home or Away; a team can have several. A fight strap ties the back of a hockey jersey to the player's pants so it stays on. A pant shell is a fabric cover that goes over hockey pants. A rep team is a competitive all-star or travel team.
How long does an order take?
Production takes 4–6 weeks after you approve the proof. Shipping takes 5–7 business days, depending on location. Need it sooner? Rush production takes 3–4 weeks and adds 25% to the whole order. Contact us before you order.
Can I see the jerseys before you make them?
Yes. You approve a digital proof of every jersey, name and number before anything prints. Changes are free until then.
Can one order have different sizes, names and numbers?
Yes. Every player gets their own size, name and number in the same order.
Do you offer team discounts?
Yes. Order 20 jerseys in one design and get 1 free. Order 50 in one design and get 3 free.
Can I order a sample first?
Yes. You can order 1 jersey to start, then place the team order once you like it.
Can I change my order after placing it?
Production starts soon after you approve the proof, so changes usually aren't possible. Email us within 24 hours and we'll see what we can do.
How do I track my order?
We email you a tracking number when your order ships.
Can I reorder jerseys later?
Yes. Your designs stay in Team Manager, so you can reorder one jersey or a full set any time.
Design
Do you charge for design?
Your first mockup is free, and small changes to it are included. Starting over, extra concepts or detailed custom artwork have a design fee. We'll quote it before we start.
Why do you sublimate instead of screen printing?
Sublimation dyes the design into the fabric, so there's nothing to crack, peel or flake off. Colours, sponsor logos, names and numbers are part of the same print and cost nothing extra. Sublimation vs. screen printing
What logo files do you need?
AI, EPS, PDF or SVG are best. A high-resolution PNG or JPG also works. For images, a transparent background is best.
Can I save a design and finish it later?
Yes. Designs save to your account, so you can come back to them any time.
Can we add sponsor logos?
Yes, if you have the sponsor's permission to use their logo. We may ask for proof. Sponsor logos are printed into the fabric with the rest of the design, so they cost nothing extra.
Hockey
What fabric do you use?
Birdseye Ice is standard on Classic and Fan cuts. Pro weight double-knit is heavier and more durable; it comes on the Pro cut and is a $8 upgrade on Classic. Lacrosse, roller hockey and ball hockey jerseys use Birdseye Inline, a lighter version of Birdseye Ice.
Can I add a fight strap?
Yes, for $8 per jersey. A fight strap ties the back of the jersey to the player's pants so it stays on. Most competitive leagues require one.
Can I add reinforced elbows?
Yes, for $5.50 per jersey. Reinforced double elbows come standard on the Pro cut.
Do you make socks, pant shells and team bags?
Yes. Socks are fully sublimated, pant shells come with a buckle or elastic waist, and team bags carry your crest with each player's name on the end.
Sizing and fit
Which cut should I pick?
Classic for rec and beer league, Pro for competitive teams, Fan for wearing without gear.
Do you make youth sizes?
Yes. Check the size chart for youth and adult sizes.
How do I size socks and pant shells?
Socks go by length, from 18 inches (YS) to 32 inches (XXL); pick the length that covers the player's shin pads. Pant shells go over hockey pants, so match the shell to the pants, not the player. The size chart has the width, length and waist for each size.
What if a jersey doesn't fit?
Custom jerseys can't be returned for fit. Email us and we'll help you get the right size on your next order.
Shipping and payment
Where do you ship?
Across North America: Canada and the United States. Shipping is one flat rate per order, added at checkout: $20 to British Columbia; $27 to Alberta, Manitoba and Saskatchewan; $37 to Ontario and Quebec; $44 to New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island; $65 to Northwest Territories, Nunavut and Yukon; $65 to the United States. Orders to the United States may owe customs duties and taxes.
How do I pay?
By credit card through Stripe when you place the order, or pick "Invoice my organization" at checkout. Invoices are due within 10 business days, by e-transfer to payments@jersied.com, bank transfer, or company cheque if we've approved it.
Returns and care
What is your return policy?
Orders aren't refundable, and custom jerseys can't be returned unless they're defective. To change or cancel an order, email contact@jersied.com. Tell us about a defect within 7 days of receiving your order.
What if I'm not happy with my jerseys?
Email us right away about any quality or production problem.
How do I wash my jersey?
Turn it inside out, wash in cold water and hang it to dry. Skip bleach and fabric softener.